Shipping Policy

Tactica Shipping Policy

How quickly will my order ship?

We process orders 7 days a week. If your entire order is in stock and placed before 12pm (UK time), we aim to ship it the same day (Mon–Fri).
Orders placed after 12pm may ship the next working day.
Orders made on weekends will be packed, but couriers will collect them on Monday.

If your order includes pre-order or backorder items, we’ll hold the order until all items are available to ship together.

Once your order has shipped, you'll receive a confirmation email with tracking.

Which carriers do we use?

We partner with leading shipping providers to deliver across the UK, EU, and worldwide. Delivery times vary depending on the destination and method selected at checkout.

Common carriers include:

  • Royal Mail

  • DPD

  • DHL

  • Evri

You’ll be able to view estimated delivery times and prices at checkout.

Do we ship internationally?

Yes - Tactica ships worldwide.
Unfortunately, we currently do not ship to:
Brazil, Russia, South Africa, Zimbabwe, Belarus, China, Eswatini, or Israel.

Shipping Costs

To calculate your shipping costs:

  1. Add items to your cart

  2. Enter your shipping details at checkout

  3. Shipping options and pricing will be shown before payment

Free Shipping

We offer free UK standard shipping on eligible orders over £20.
Some items may not qualify, including:

  • Bulky products

  • Hazardous items (e.g., large paint cans)

  • Age-restricted goods (e.g., hobby knives)

Couriers may also apply surcharges for remote regions - we subsidise these where possible.

Tracking & Delivery

Your tracking number is sent by email after dispatch.
If the tracking isn’t active right away, your parcel may be awaiting collection from our warehouse — this is common for late-day or weekend orders.

You can also view your tracking in your Tactica account under order history.

Delivery Restrictions

Certain items may be:

  • Age-restricted

  • Hazardous

  • Oversized

Depending on your location, some shipping methods may not be available at checkout.

EU Shipping

Yes, we ship to the EU.
Customs duties may apply. Business addresses in the EU may need to provide an EORI number for customs clearance.

Lost or Delayed Parcels

If your parcel is delayed or marked as delivered but hasn’t arrived:

  • Contact us and we’ll follow up with the carrier

  • Some carriers require up to 30 days before filing a formal claim

We'll work with you to refund or replace the order if it’s lost.

If you have any shipping questions, don’t hesitate to contact our support team at support@tacticastore.com.